Terms and Conditions
Emirates Home Nursing LLC shall here after be referred to as EHN.
Emirates Home Nursing LLC maintains the https://www.emirateshomenursing.ae/ Website (“Site”).
Payments and Contracts
50% of Total Amount of any Nursing Contract must be paid at the beginning of Nursing Service and the remaining amount paid at end of one Month contract
In the event of unpaid 50% Nursing service: A Payment reminder email will be sent by our Booking team. In the event of no action made following same, our Accountant will call you to establish if any further guidance or assistance is needed to make your payment.
Following team support to assist in making payment with no payment action, it is EHN policy that overall Failure to pay total outstanding amount on a monthly basis will result in Ceasing Nursing Support with immediate effect.
The client is expected to provide 4 hours’ notice in case of cancellation for ADHOC Bookings and 24 hours’ notice in the case of cancellation a long term or monthly contract.
A Nurse will always wear his/her uniform unless otherwise approved through the nurse manager based on a family special request only.
EHN has the right to change a Nurse at any time during a long-term contract, in this eventuality a substitute Nurse would be provided to the same standard, shadowing would be provided to the client beforehand to ensure continuity of care is adhered to and full handover provided
For our Clinical Patients, Emirates Home Nursing with assess whether Patient Condition is within or outside Scope of Home Nursing Care. In the event the patient’s Condition is evaluated as outside Scope of Home Nursing care, referral to additional healthcare services will be offered and referral policy carried out by EHN
EHN has the right to increase prices at any given time, 30days notice would always be provided in this instance
EHN Nurse should not be treated as domestic help within the Home. EHN Nurse should not be exposed to any verbal, mental or physical abuse while on assigned Nursing duty. Your EHN Nurse will assist in delivering New Born Baby Care, Childcare and Nursing.
A Nurse will only work for a maximum of 12hours in any one shift – Anything outside if these hours will require prior approval at EHN discretion
Contracts over 12 hours or more on a daily basis will require more than one Nurse to be allocated for the service
EHN ensure all Nurses are constantly updated on all practices and services to maintain high standards of care.
For injections at home a full prescription from the GP must be provided to the Nurse before administration will be approved
The Client will provide full Medical Condition details and history on triage as Nurse allocation and pricing is based on the same
Where contracts details are subject to change adequate notice would always be provided (30days)
“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
Visa or MasterCard debit and credit cards in AED will be accepted for payment
We will not trade with or provide any services to OFAC and sanctioned countries.
Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Cardholder must retain a copy of transaction records and Merchant policies and rules.
User is responsible for maintaining the confidentiality of his account.
We shall treat all personal and business information supplied by you as confidential. We shall not disclose such information to any third party without your prior permission, except where required by law or where action might be necessary to protect you or someone else.
We are registered under the UAE Data Protection Act and we shall treat all personal data in accordance with the requirements of that Act.
We shall seek to enable you to achieve your desired outcomes. No outcome can be guaranteed, however, and you have sole responsibility for acting on any recommendations or advice EHN may give. We have no liability for any loss incurred by you, whether financial or otherwise, following my provision of the Services, nor for any perceived failure by you, whether justified or otherwise, to achieve your desired outcomes.
Liability and indemnity Limitation on our liability to you
Our liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount (and not exceeding the amount you pay in total for the Services), having regard to such factors as whether the damage was due to a negligent act or omission by EHN. Nothing in these conditions will limit our liability for death or personal injury caused by our negligence or the negligence or our employees, agents or subcontractors or fraud and fraudulent misrepresentation.
Limitation and exclusion of liability
We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, or for any loss of profit, or for any indirect or consequential loss arising under or in connection with the Services. Except as set out in these conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract. This clause will survive the termination of the contract.
You agree that you will indemnify us against any and all loss or damage suffered, including any legal fees or costs, as a result of any breach of this agreement by you.
We may change any of these terms or conditions, including our fees.
In exceptional circumstances, such as illness or other commitments, inappropriate behaviour by you, refusal to be treated in a reasonable way, actual or potential conflict of interest, or other reasons, we may decide to terminate the Services early and or refuse or be unable to provide further sessions to you. In such circumstances, we shall give you reasonable notice of termination where practicable and will refund to you any advance payment made for sessions not yet provided.
If a court or any other competent authority finds that any provision of this contract (or any part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted and the validity and enforceability of the other provisions of the contract will not be affected.
Events outside our control
We will not be liable to you as a result of any delay or failure to perform our obligations under this contract as a result of any event beyond our control including but not limited to, strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, fire, flood or storm or breakdown of machinery.
Disputes and governing law
If you are unhappy with the Services NPC provides, we hope you will discuss any problems or issues with the practitioner who treated you first. If that does not resolve matters to your satisfaction, the matter will be referred to one of the practice directors who will handle the complaint. This agreement is governed and construed by UAE law and the parties submit to the jurisdiction of the courts of the UAE.
Client has to send request letter or mail to our Office for Cancellation of the Contract with reasons. We will process the Refund only after deducting the actual consumed hours amount as per the Contract and processing charges will be added based on the total Contract amount.
- Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Disputes: If there are any disputes arise either party has the right to terminate the contract immediately. However, the Client is responsible to pay the availed Service amount to EHN immediately. All Invoices are subject to 5% VAT.
Once the payment is made, the confirmation notice will be sent to the client via email and SMS within 24 hours of receipt of payment.
Once the service booking has been confirmed, we will conduct an 30 min assessment with the patient or client and will send an appropriate home care expert to the Client’s house to conduct the service as mentioned in the service contract.
Please note, multiple booking may result in multiple postings to the cardholder’s monthly statement.
Governing Law and Jurisdiction:
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.